You Don’t Say! 3 Things to Avoid in Emails

Our daily communication is wrapped in the written word, and emails are probably a part of your everyday professional culture. But don’t just click “send” – take a moment and be aware of the implication of your content. There are some things you should avoid in emails.

Yeah, right! (Or, be wary of sarcasm and humor)

Humor is extremely difficult to translate into the written word, …Read More


Excellence in Writing – Why It Matters

Writing may not be your forté, perhaps you even dread putting your work into written form. However, excellence in writing is critical to your success – regardless of your field. Here’s why it matters.


Excellence in writing avoids confusion

Outside a Moscow hotel, there is a sign that reads, “You are welcome to visit the cemetery where famous Russian and Soviet composers, artists and writers are buried …Read More

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Am I the Only One Who Can Hear This??

So I can’t stand these phrases or words that have kind of worked their way into our everyday speech, because at the end of the day, we all just want to communicate clearly? I remember specifically the first time whenever I heard each one of these annoying little speech crutches.

Can you count the number of issues I have with those two opening sentences? Let me …Read More

6 Business Writing Skills to Take You from Good to Great

Face-to-face and phone communication is fading from our everyday communications and has swiftly been replaced by writing. We work and live online and communicate via writing – Facebook and other social media, performance reviews and sales proposals, reports and recommendations – and modern communication is conducted in great part via the written word. It stands to reason that great business writings skills will give you …Read More

5 Ways to Increase Your Likeability Factor as a Leader


Even though as a leader your goals may not specifically be to increase your own personal likeability, there is a correlation between how much an individual is liked and how successful they are. Most significantly, your likeability increases your ability to influence and connect with others. Here are some avenues to increase your own personal likeability factor.


Put others at ease. If someone mispronounces a …Read More

3 Stupid Things an Effective Leader Should Never Say

As part of your effective leadership skills practice, be mindful of what not to say. These phrases are to be avoided at all costs — and here’s why.


“Don’t take this personally.” How else could someone possibly take that comment, delivered before a critique of her own work? If the work of a particular department needs addressing, then address the department (not one individual), and …Read More

Public Speaking Tips – 7 Effective Ways to Lead Your Audience from Point A to Point B

Transitions within a presentation are pivotal moments, opportunities to guide your audience to a new idea or avenues to lose their attention or break their stream of thought. A polished presenter is well aware of the importance of smooth transitions.


Using “first” or “next” to lead into your next point does not offer a connection of the topics in your listeners’ mind. Rather, to bring continuity …Read More

Improving Your Business Writing: Kick the “To Be” Habit

The assignment still gives me sweaty palms: Mrs. McCullough, 7th grade English teacher, made our class write an entire 5-page essay without any form of the verb “to be.”

That’s right, no is, are, was, were, will be, shall be, can be, could be, will be, would be, has been, have been in any form could appear in that paper.  Actually, she shouldn’t have to bear …Read More

Writing a Winning Sales Proposal Is Like Building a Grand House

Like any good sales consultant worth a paycheck, you’re responsive, right? So when a client says, “Get me a proposal and let’s see if we can do business,” you’re ready to pull a document together and get it out the door.

I’ve watched salespeople scurry through a sales-fail that goes something like this:

––Grab a similar proposal that they or someone sent out recently and do a …Read More

How to Open Closed Minds

Social Security reform, Medicare reform, The Affordable Care Act, the entitlement society, international spying, stem-cell research, global warming, the energy policy:   It seems that everyone has an opinion about these issues, and few want to change it.
A reader wrote to me recently from Pakistan:  “How can we open closed minds?  I have a person who does not want to listen to any arguments or …Read More