You have heard these ploys dozens of times: “I had no control over that decision,” “That’s not handled by our department,” or “Those policies are industry regulated.” An inability to own personal mistakes creates weak, untrustworthy leadership, but an effective leader takes responsibility. Why? Here are a few good reasons.
Owning your mistakes builds credibility. There is no stronger support when you are right on …Read More
Even though as a leader your goals may not specifically be to increase your own personal likeability, there is a correlation between how much an individual is liked and how successful they are. Most significantly, your likeability increases your ability to influence and connect with others. Here are some avenues to increase your own personal likeability factor.
Put others at ease. If someone mispronounces a …Read More
If you disagree with someone or doubt what she’s saying, consider voicing your opinion tactfully at the appropriate time rather than screaming the message with negative body language. Be cautious about the following negative signals and positions, which an adept student of body language can read easily:
Leaning backward with your hands clasped behind your head (considered an arrogant, know-it-all posture)
Leaning your chin on your hand …Read More
If you were participating in a corporate skit, how would you play the part of a complainer? (Whiny, nasal voice?) How would you play the part of a crook? (Raspy, harsh tone?) How would you play the role of an incompetent nerd? (High-pitched, rapid, quivering voice?) How about the role of a sexy coquette? (Breathy, slow speech?) An impatient teen? (High-pitched, fast-paced, shallow?)
All other things …Read More
“All your people write long narratives that we have to wade through! We’d have our writing problems licked if we could just get them to jot things down simply in bullet points,” the president snapped at his partner.
“Everything can’t be boiled down to bullet points,” the older partner and chairman of the board responded.
This disagreement between the two partners of a client organization is a common …Read More
Do you know how much your personal influence is worth? How much does your organization value your contributions? Can you communicate that value to your organization? Can you use that value as a bargaining chip at the negotiating table? Your paycheck serves as one scorecard. But consider other measures for yourself:
Key Performance Indicators (KPIs)
Most leaders have personal scorecards by which they measure their own contribution. …Read More
In the more than 10 years I’ve been blogging on communication issues, no one has ever asked about the important topic Rahul emailed about recently on LinkedIn:
“I have a team lead who has micro-managing habits. I have a meeting soon with him and I’m getting help from your videos. But how do I solve this problem?”
Before you communicate one-on-one with a micro-managing boss, observe his …Read More
As a seasoned sales pro, you’re not likely to put your foot in your mouth when you call on customers. But do you intentionally choose phrases that could put dollars in your pocket? Consider these five phrases that pay to play:
“Keeping in mind your goal to X, …”
Customers don’t want to hear about what you have to offer them; they want to hear that you …Read More