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Experiencing hang-ups or hold-ups in your communication? Check out Industry Week (May 9) for “From Factory Floor to the C-Suite: Manufacturing Good Communication in an Industry of Glitches”—my “expose,” if you will, on the lack of circular communication within the workforce.

Companies lose employees because people don’t talk to each other. Period. It’s that simple. And that complex.

My remedy? Circular communication—communication going in all directions. Up the chain. Down the Office_meetingchain. Across departmental lines. From the day shift to the night shift. Feedback from the boss to the staff and vice versa. Conversation with customers.

For the most part, such communication just doesn’t happen. At least, not routinely.

The colossal internal communication collapse creates chaos—missed deadlines, defects, wrong orders, and other foul-ups. In most cases, the problem is not the problem. The problem is not the technology. The problem is the communication about the problem.

Circular communication requires a plan, patience, and persistence. And when those are lacking, profits and people suffer.

Click here for the full text of the article and tips on dealing with bad news, passing information to the right sources at the right time, and creating prime environments for feedback. What shape is your communication taking today?

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