Listening Until You Really Hear
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Course Description
This highly interactive 4- to 8-hour workshop provides participants an opportunity to test their listening skills and practice better listening techniques. As a result, they'll improve job performance and build stronger relationships.
Key Objectives
- Identify attitudes and habits that negatively affect message reception
- Gather information through probing questions
- Verify assumptions and accuracy
- Build rapport through attentive body language
- Interpret feelings that accompany facts
- Identify distortions and mental erasers
- Listen discriminately to persuasive appeals
- Focus on six essential elements of hearing instructions clearly
Who Should Attend
Anyone who interacts with others on and off the job
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Materials/Texts
Participants receive handouts of key principles and exercises to practice each concept. As an option, they will also receive a copy of Communicate with Confidence®: How to Say It Right the First Time and Every Time (written by Dianna Booher and published by McGraw-Hill).
Class Size
15-20 participants
