The SEER Format®: What to Say in Q&A
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Course Description
The planned part of the presentation goes fine, but what about the Q&A? Do you build or destroy your credibility when you open the floor to questions from your colleagues or customers? Nothing showcases your expertise like the ability to think on your feet and respond easily and credibly to questions. This 4-hour presentation Q&A session focuses on the ten most difficult questions from customers and colleagues, with specific presentation skills techniques to handle each type most appropriately. Presentation Q&A skills workshop participants will practice and receive critique on their facilitating a question-and-answering session.
Key Objectives
- Organize thoughts quickly and persuasively with the SEER Format®
- Respond effectively in impromptu situations
- Anticipate questions and prepare clear, concise, and succinct answers
- Identify and respond authoritatively to ten difficult question types
- Retain poise and control the situation despite distractions or hostility
Who Should Attend
Anyone who handles question-and-answer periods in discussions with supervisors, colleagues, or customers
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Materials/Texts
Presentation skills training participants will receive a copy of the text Speak with Confidence: Powerful Presentations That Inform, Inspire, and Persuade (McGraw-Hill) by Dianna Booher. Job-aid cards are also included.
Class Size
10 participants
To Schedule This Presentation Skills Workshop
Call Booher Consultants at 817-318-6000 or email training@booher.com to discuss bringing this presentation skills workshop to your organization.
