Email Excellence™
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Course Description
Do your employees waste their own time and that of others with rambling, incomplete, or unclear email messages? If so, this eight-hour email writing training workshop will provide tips and techniques to save your organization time on both the sending and receiving end of communication!
Key Objectives
- Use the MADE Format® for organizing messages quickly and clearly
- Identify essentials for recording customer interactions in your database
- Select appropriate details
- Make information easily accessible with easy-to-read, eye-appealing layouts
- Improve clarity of your messages with short sentences, specific words, and clear references
- Identify and correct the ten most common grammatical errors
- Differentiate between informal, formal, and pompous styles
- Follow the rules of email etiquette to create the proper image
- Manage high-volume email
Who Should Attend This Email Writing Training Workshop
Anyone who composes email
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Materials/Texts
Email writing training course participants will receive the text E-Writing: 21st-Century Tools for Effective Communication by Dianna Booher (Simon & Schuster/Pocket Books) and job-aids. The participants' own email samples will serve as class exercises for practice of the techniques learned.
Class Size
15-20 participants
To Schedule This Writing Skills Training Workshop
Call Booher Consultants at 817-318-6000 or email training@booher.com to discuss bringing this writing skills training workshop to your organization.
