This “build-your-own” 8- to 16- hour workshop provides an opportunity for participants to identify and practice communication and interpersonal skills that build rapport, cooperation, and loyalty among coworkers and customers. Depending upon your specific objectives and schedule, you can select any of the stand-alone modules for inclusion in your course.
Establishing a Track Record: Personal Credibility As a Communicator
Conversing One on One: General Communication Principles
Giving and Receiving Instructions
Listening Until You Really Hear
Resolving Conflict Without Punching Someone Out
Communicating Across Gender and Cultural Lines
Participants will receive a manual containing key principles and exercises to practice each concept. They will also receive the book Communicate With Confidence®: How to Say It Right the First Time and Every Time (published by McGraw-Hill). Job-aids are also included.
Anyone who interacts with others on and off the job that would like to improve their oral communications skills.
Up to 20 participants
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