Course Description

This “build-your-own” 8- to 16- hour workshop provides an opportunity for participants to identify and practice communication and interpersonal skills that build rapport, cooperation, and loyalty among coworkers and customers. Depending upon your specific objectives and schedule, you can select any of the stand-alone modules for inclusion in your course.


Establishing a Track Record: Personal Credibility As a Communicator
Conversing One on One: General Communication Principles
Giving and Receiving Instructions
Listening Until You Really Hear
Resolving Conflict Without Punching Someone Out
Communicating Across Gender and Cultural Lines

Key Objectives

  • Identify barriers to effective communication
  • Organize and present ideas and information persuasively and confidently to influence others
  • Gather information through effective questioning and listening techniques
  • Offer and accept both positive and negative feedback so that it’s usable
  • Learn to give and receive clear, complete instructions
  • Resolve conflicts in negative situations to maintain positive relationships
  • Deal with difficult people using practical, proven techniques
  • Communicate effectively across gender and cultural lines
  • Build confidence, loyalty, and trust
  • Gain cooperation from coworkers and customers

Additional Information

Participants will receive a manual containing key principles and exercises to practice each concept. They will also receive the book Communicate With Confidence®: How to Say It Right the First Time and Every Time (published by McGraw-Hill). Job-aids are also included.

Comm wConfidence Rev Ed Front Cover (2)

Anyone who interacts with others on and off the job that would like to improve their oral communications skills.


Call Booher Consultants at 817-318-6000 or email

to discuss bringing this communication skills training course to your organization.

We teach people how to communicate
when those skills don’t come naturally!

Ask Us About Our Training Solutions for Your Team