Course Description

This highly interactive 4- to 8-hour workshop provides participants an opportunity to test their listening skills and practice better listening techniques. As a result, they’ll improve job performance and build stronger relationships.

Key Objectives

  • Identify attitudes and habits that negatively affect message reception
  • Gather information through probing questions
  • Verify assumptions and accuracy
  • Build rapport through attentive body language
  • Interpret feelings that accompany facts
  • Identify distortions and mental erasers
  • Listen discriminately to persuasive appeals
  • Focus on six essential elements of hearing instructions and delegated projects clearly

Additional Information

Participants receive a copy of Communicate With Confidence®: How to Say It Right the First Time and Every Time (published by McGraw-Hill), as well as a workbook.

Comm wConfidence Rev Ed Front Cover (2)

Anyone who interacts with others on and off the job


Call Booher Consultants at 817-318-6000 or email

to discuss bringing this presentation skills training course to your organization.

We teach people how to communicate
when those skills don’t come naturally!

Ask Us About Our Training Solutions for Your Team